Business owners in the fiercely competitive document management industry often feel unable to leave their team to take a break. Our businesses are fast moving, complex and challenging. But never leaving the enterprise eventually is not only unfair to the owner, it’s unsustainable. Your life isn’t just about work. And you have to give your managers and supervisors the opportunity to operate without you there at their shoulder if you want them to grow, proving they can operate without you is the most empowering and freeing thing you as the owner can do.
As the owner of Recordsforce, a leader in the document imaging industry, I recently had the opportunity to go on vacation. Despite being away from the business, I never missed a beat, thanks to the power of PACE. This incredible platform has revolutionized the way Recordsforce operates, enabling me and my team to stay on top of everything without the need for constant hands-on management.
Staying In Control from Anywhere
Before PACE, managing a business remotely for extended periods would have been a challenge. But with PACE as the backbone of our operations, I was able to stay up to date on every aspect of the business while I was away. Job status, profitability, employee task management, billing—everything I needed was at my fingertips. I could even drill down to granular metrics, seeing detailed data down to the character level on every job. This kind of visibility allowed me to confidently step away, knowing that PACE was keeping everything on track.
Empowering My Team with PACE
One of the most significant benefits of PACE at Recordsforce is the way it has empowered my managers. Instead of spending their days as “traffic cops,” constantly directing the flow of tasks and making sure things run smoothly, they are now true leaders—planning, analyzing, and making strategic decisions for the business.
PACE enables my managers to assign task priorities across the entire operations team effortlessly. It takes the guesswork out of task management and ensures that everyone knows what they need to do and when they need to do it. The platform automatically optimizes workflows, eliminating bottlenecks and inefficiencies, allowing my managers to focus on higher-level responsibilities that drive business growth.
A Smarter Way to Manage Document Imaging Operations
Recordsforce specializes in document imaging, a complex industry that requires precision, efficiency, and attention to detail. PACE has become our operational platform, driving every aspect of the business. Whether it’s managing employee workloads, analyzing profitability per job, or keeping clients satisfied with timely results, PACE provides us with the tools to stay ahead of the curve.
Our ability to gather detailed metrics on every job helps us make smarter business decisions. We can see where we are excelling and where there is room for improvement, whether in specific tasks, employee productivity, or overall project management. This level of insight is essential for a business like ours, where accuracy and speed are paramount.
The Freedom to Grow, the Power to Lead
With PACE, Recordsforce is no longer constrained by the limits of manual processes or outdated systems. The automation and real-time data provided by PACE allow us to scale quickly and efficiently. I can trust that even when I’m not physically present, the business is running smoothly, and my managers are equipped with the tools they need to succeed.
This newfound freedom doesn’t just benefit me as a business owner—it benefits everyone at Recordsforce. Employees have clear priorities, managers can focus on planning and innovation, and clients get top-tier service with faster turnaround times and fewer errors.
Conclusion: The Future of Recordsforce with PACE
PACE has truly transformed Recordsforce, giving us the freedom and power to grow, adapt, and thrive. I’m confident that with PACE as our operating platform, we can continue to lead the document imaging industry with cutting-edge technology, empowered employees, and seamless operations. Whether I’m in the office or on vacation, I know that Recordsforce is in the best hands—because PACE is at the helm.